Quality notice - 15x SPC53 nonreworked units left acre's warehouse

Dear customer, 

due to a logistic error in our warehouse center,  15x nonreworked SPC53 controllers left our warehouse. Our internal reporting tool has identified you as a potential customer who might have received one or more of the nonreworked units.

Affected product:

How to identify none reworked units?

SPCevo53 controllers which successfully passed the quality inspection, can be identified by inspecting the used tape which has been used to close the packing of the respective controller.

Tape details:

- Original tape color is brown

- Quality inspected units will come with an additional transparent tape on top of the original brown tape

Fore reference purpose, please check out the images below

With this information document we would like to offer you 2 options to address the identified issue.

1. Please follow the stated corrective actions outlined in the following Quality notice.

2. As an alternative option, please feel free to use our RMA process to return the controller to us.

Register an RMA case here (subject: 2024-QN-I-1)

We would like to apologize for any caused inconveniences caused by this issue.

Your acre quality team