Product release: SPCevo42 / SPCevo53 controller spare part PCB

Dear Customer,

we are delighted to announce the product release of the spare parts "SPCevo42/SPC53 controller motherboards" which can be utilized to replace a defect SPC42/52 or SPC53/63 controller PCB.

SPCevo Controller Upgrade RMA Instructions

Customer Guide for Replacing Upgraded SPCevo Controllers

Introduction

This guide explains the Return Material Authorization (RMA) process for SPCevo controllers that have been upgraded using a license voucher.

Examples include:

• SPC42 upgraded to SPC52

• SPC53 upgraded to SPC63

If a controller that has been upgraded subsequently develops a hardware fault and requires replacement, additional information is needed to ensure that the correct replacement controller and corresponding upgrade license are provided.

Following the steps in this guide will help ensure a fast and smooth replacement process.

Before You Submit an RMA

When submitting an RMA request for an upgraded controller, please ensure you have the following information available:

Required Information

• Controller serial number & original controller type

• SPC42 upgraded to SPC52, or SPC53 upgraded to SPC63

• Date of failure and description of the fault

• Details of any upgrade voucher previously applied

How to Submit an RMA

Step 1 – Create the RMA Request

Contact your distributor or value-added distributor (VAD) and submit an RMA request for the defective controller.

Include:

• Controller serial number

• Controller model

• Upgrade status (e.g., SPC42 upgraded to SPC52)

• Description of the fault

• Installation site details (if available)

Step 2 – Distributor Review

Your distributor will review the submitted information and verify the RMA request.

The distributor may contact you if additional information is required.

Step 3 – Receive Replacement Hardware

Once the RMA has been accepted, your distributor will provide:

A replacement controller

A replacement upgrade voucher matching the functionality previously enabled on the defective controller

This ensures that the replacement unit can be upgraded to the same functionality as the original installation.

Step 4 – Install and Upgrade the Replacement Unit

After receiving the replacement hardware:

Install the replacement controller.

Apply the new upgrade voucher provided by the distributor.

Restore the site configuration as required.

Why the Serial Number Is Important

The serial number allows Acre to:

Verify the original upgrade license

• Confirm product entitlement

• Maintain upgrade traceability

• Issue the correct replacement license voucher

• Process RMAs more efficiently

Failure to provide the serial number may lead to delays in processing the replacement request.