Quality notice

Product line
Access control
Category
Quality notice
Date
July 10th, 2025

Known Issue: Door Ajar-alarm on E2V-nodes with newer E100 Firmware

An issue has been reported concerning alarm-triggering for the Door Ajar (Door open too long) function, where the Card Reader Buzzer does not trigger when it is supposed to.

The issue only appears when combining older generation E2V-nodes with newer generation E100 Central Controllers, if the E100 is using Firmware version 7.6.4 or newer.

The issue does not appear if Firmware version 7.5.66 or older is used in combination with E2V-nodes.

The issue does not appear when using newer generation E200-nodes in combination with E100 Central Controllers.

 

Summary

Overview of the various combinations and where the issue appears.

ControllerController FirmwareUniversal NodeDoor Ajar-alarm
E100 / E100-S7.5.66E2VFunctional
E100 / E100-S7.6.4 and newerE2VNon-functional
E100 / E100-S7.7.2 and olderE200Functional

 

Workarounds

There are two known workarounds described in the following Technical Support Notes (in Swedish):

Option 1 - Using a Relay from the E2V-node to trigger Buzzer & Red LED

Option 2 - Using PC Alarm Transmitter to transmit Door Ajar-alarms via PC, email or SMS

Acre Security 2026
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2025-QN-A-7-EX
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