Dear customer,
we regret to inform
you that for quality reasons we will put in a temporary shipment block for the SPCV340
until the active investigation has been completed. The shipment block will be
put in place with immediate effect.
Affected device:
Art no: V54542-F108-B100
Article description: SPCV340
Batch code under investigation : 1T25173 & 1T24297
Issue:
In rare cases the tamper
contact might break due to the incorrect mounting position of the tamper spring.
Our R&D team has already initiated corrective actions to address the
reported issue.
Customer
communication:
We have detected an
issue with an incorrect mounted tamper spring, which could case a damage from
the tamper contact. An investigation has been started already to determine the
root cause of the reported issue.
We want to apologize
for any caused inconvenience caused by this issue.
Your acre security
quality team